FAQ
Get in contact with Bemockups
If you are a private customer or an enduser, please search for your closest Ergo dealer in our store locator. If you need to report a damaged or malfunctioning product within the two-year warranty period or if you want to report a transport damage, please reach out to the dealer you purchased your product from.
For B2B requests, you are welcome to reach out to our Sales Coordination Department, which is located at our Ergocraft showroom, Klubiensvej 7-9, 2150 Nordhavn, Denmark.
Email: order@ergocraft.com
Phone: +45 6915 6060
Opening Hours: Mo-Th 9-17, Fr 9-16
If you need to report a product with a quality-related defect or malfunction within the two-year warranty period, or if you want to report a transport damage, we kindly ask that you fill out our claims form: Claims form
For questions related to ongoing claim cases, please reach out to our Claims Department:
Email: rma@ergocraft.com
Phone: +45 6915 6061
Opening Hours: Mo-Th 9-17, Fr 9-16
Products - General questions
Ergocraft provides data sheets for all products in our virtual Ergocraft showroom, where you can find all relevant data about (packaging) dimensions, weight, material, color codes etc. Data sheets
You can find a list of all available spare parts in our price list including item number and price. To find the latest version of our pricelist in your local currency, visit our digital showroom: Pricelist
All available maintenance guides and mounting instructions are ready for you in our digital showroom: Technical documentation